This Privacy Policy explains how isac88 collects, uses, stores, and protects the personal data of its Members. We are committed to handling your data responsibly and in accordance with applicable data protection principles.
Six core commitments that underpin how isac88 handles every piece of personal data entrusted to us by our Malaysian members.
isac88 collects and processes personal data only on a lawful basis — including contractual necessity, legal obligation, and legitimate interest. We will always tell you why we need your data and how it will be used.
Data collected by isac88 is used only for the purposes stated at the time of collection. We do not repurpose your personal data for unrelated activities without obtaining fresh consent or establishing a new lawful basis.
isac88 collects only the personal data that is necessary for the stated purpose. We do not ask for information beyond what is required for account operation, identity verification, or regulatory compliance.
We take reasonable steps to ensure personal data held by isac88 remains accurate and up to date. Members are encouraged to update their registered details promptly via account settings if their information changes.
isac88 implements technical and organisational security measures including 256-bit SSL encryption, access controls, and regular security audits to protect Member data against unauthorised access, loss, or disclosure.
isac88 respects your rights over your personal data — including the right to access, correct, or request deletion of your data. All data rights requests are handled within 30 days of receipt via the support channel.
isac88 operates isac88.app, an online casino and sports betting platform serving Malaysian members. isac88 acts as the data controller in respect of personal data collected from its Members and site visitors. As data controller, isac88 determines the purposes and means by which personal data is processed.
isac88 operates under international gaming licensing and is committed to the responsible handling of personal data in accordance with applicable data protection principles. Where applicable national data protection legislation imposes additional obligations, isac88 will comply with those requirements for members in the relevant jurisdiction.
isac88 may collect and process the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number | Account registration, age & identity verification (KYC) |
| Contact Data | Malaysian mobile number, email address | Account communication, 2FA, support, notifications |
| Financial Data | E-wallet reference (Touch n Go, Boost), bank account name & last digits | Processing deposits and withdrawals in MYR |
| Transaction Data | Deposit and withdrawal history, bet history, game session logs | Account management, dispute resolution, regulatory compliance |
| Technical Data | IP address, device type, browser, OS, login timestamps | Security monitoring, fraud prevention, platform optimisation |
| Usage Data | Pages visited, game preferences, session duration, click patterns | Platform improvement, personalisation, responsible gaming monitoring |
| Communication Data | Live chat transcripts, support emails, submitted feedback | Support quality assurance, dispute resolution, training |
isac88 does not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless specifically required for regulatory identity verification purposes and with explicit consent where applicable.
isac88 collects personal data through the following means:
isac88 relies on the following lawful bases for processing personal data:
isac88 uses the personal data collected for the following purposes:
isac88 does not sell, rent, or trade your personal data to third parties. Personal data may be shared only in the following limited circumstances:
All third parties with whom isac88 shares personal data are required to maintain appropriate data security standards and are prohibited from using Member data for any purpose beyond the specific task for which it was shared.
isac88 uses cookies and similar tracking technologies on isac88.app for the following purposes:
You may manage cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to log in and use the isac88 Platform.
isac88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
Where personal data is no longer required and no legal obligation requires its retention, isac88 will securely delete or anonymise it.
isac88 implements a range of technical and organisational security measures to protect Member personal data, including:
Notwithstanding these measures, no data transmission over the internet or storage system can be guaranteed as completely secure. In the event of a data breach that poses a risk to your rights and freedoms, isac88 will notify affected Members and relevant regulatory authorities as required by applicable law.
As isac88 operates under international gaming licensing, some personal data may be processed or stored on servers located outside Malaysia. Where such international transfers occur, isac88 ensures that appropriate safeguards are in place — including contractual data protection clauses with data recipients that provide an equivalent level of data protection to that applicable in Malaysia. isac88 does not transfer personal data to jurisdictions without adequate data protection frameworks without implementing appropriate contractual or technical safeguards.
As an isac88 Member, you have the following rights in respect of your personal data, subject to applicable law:
To exercise any of the above rights, contact isac88 via live chat on isac88.app or by email at [email protected]. isac88 will respond to verified data rights requests within thirty (30) days.
The isac88 Platform is strictly restricted to individuals aged 21 years and above. isac88 does not knowingly collect personal data from individuals under 21 years of age. Any Account found to have been registered by a person under 21 will be immediately closed and any associated personal data deleted, except where retention is required for regulatory purposes. If you have reason to believe that a person under the age of 21 has provided personal data to isac88, please contact support immediately so that appropriate action can be taken.
isac88 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where material changes are made, isac88 will notify registered Members via their registered contact details or via a prominent notice on isac88.app prior to the changes taking effect. The date of the most recent revision is displayed at the top of this Privacy Policy. Your continued use of the isac88 Platform following publication of an updated Privacy Policy constitutes acceptance of the revised terms.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by isac88, please contact the isac88 support team via:
isac88 aims to acknowledge all privacy-related enquiries within 24 hours and resolve them within 30 days. Where a request requires additional verification of your identity before it can be processed, you will be notified promptly.
isac88 takes the privacy of Malaysian members seriously. With 256-bit SSL, responsible data practices, and full respect for your rights, your personal information is in safe hands. Ready to experience isac88?
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